Privacy Policy Questions and Answers
We collect your name, email, phone number, date of birth, and residential address during account creation. When you deposit via DANA, OVO, GoPay or QRIS, we record transaction details. We also log your login activity, game play history, and withdrawal requests to verify your account and prevent fraud.
Your account data is retained for 24 months after closure. This allows us to respond to legal requests, process outstanding disputes, and comply with financial reporting rules. Transaction records may be kept longer where local law requires it.
Yes. Open your account, head to settings, and select 'Request My Data'. Or contact our support team via live chat or email. We will prepare and send a copy of all your stored information within 14 days of your request.
We do not sell your data. We share information only with payment processors like DANA, OVO, GoPay and QRIS providers, identity verification partners, and legal authorities where local law permits. All third parties must follow strict confidentiality rules.
All payments via DANA, OVO, GoPay and QRIS are encrypted end-to-end. We do not store your full payment credentials after each transaction completes. Your bank details remain private and are never shared with other players or third-party advertisers.
Contact our support team immediately via live chat or email. If your account has been accessed without permission, we can reset your password, review your login history, and help you secure your account. We will also investigate any unauthorised transactions.
Where local law permits, you can request account closure and data deletion. Some information, such as transaction records and withdrawal history, may need to be retained for legal compliance. Contact support to discuss your options and what can be deleted.
