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Our Terms & Conditions Explained

When you open an account with us, you're entering into an agreement that shapes how deposits flow, how withdrawals are verified, and how we handle your data.

Account SecurityPayment ClarityWithdrawal Verification

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What Our Terms Cover

apel toto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern account registration, gameplay, deposits and withdrawals, account termination, and dispute resolution. We require you to be of legal age where you're accessing apel toto; eligibility depends on local law. Deposits via DANA, OVO, GoPay and QRIS are processed through our payment partners, and

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each transaction is logged for verification. Withdrawal requests are reviewed to confirm account ownership and transaction history before funds are released. We retain account data and transaction records according to financial and legal retention schedules. If you breach our terms — such as using another person's
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identity or attempting fraudulent transactions — we may suspend or close your account without refund of remaining balance.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP NOW

How to Reach Us About Your Account

Team online

Live Chat

Available in English and local languages during our support window. Open the chat icon in the bottom right of the lobby to ask about your account status, deposit holds or withdrawal timelines.

Email Support

Send account queries, identity verification requests or term clarifications to our support inbox. We respond within 24 hours to emails received during business hours in Indonesia.

Account Settings

Many term-related updates — contact info, payment method changes, account preferences — can be handled directly in your account dashboard under Settings without contacting support.

SECURITY & DATA

How We Protect Your Terms Compliance

Identity Verification

Before your first withdrawal, we verify your identity using the details you provided at registration. This step protects both your account and our compliance obligations under local financial rules.

Encrypted Transactions

All deposits and withdrawals are encrypted end-to-end. Payment data is never stored on our servers; DANA, OVO, GoPay and QRIS handle the actual transfer using their own secure channels.

Data Retention

We keep transaction records and account history for the period required by Indonesian financial law. You can request a data export from your account settings or contact our support team.

Account Access Control

Only you can log in to your account using your credentials. If you suspect unauthorized access, change your password immediately and notify our support team via live chat or email.

Dispute Resolution

If you dispute a transaction or believe a charge was made in error, open a support ticket within 30 days of the transaction. We investigate and respond within 5 business days.

Policy Updates

We may update our terms to reflect changes in local law or operational improvements. We notify registered accounts of material changes via email and on the lobby home screen at least 14 days before they take effect.

Terms & Conditions FAQ

Inactive accounts remain open and accessible; however, if your account has a balance and shows no activity for 12 months, we may freeze it pending reactivation. Contact support via live chat or email to reactivate. Your funds are not forfeited simply because you stopped playing.

Yes. You can update your email, phone number and password directly in account settings. Changing your name or date of birth requires identity re-verification; contact our support team to initiate this process with the required documents.

Withdrawal limits depend on your account age, verification level and payment method. A newly verified account can usually withdraw up to Rp 10 million per day via DANA, OVO, GoPay or QRIS. Larger withdrawals may be split over multiple days or require additional review.

Deposits are free; we cover any processing costs. Withdrawals via DANA, OVO, GoPay and QRIS carry no apel toto fee, though your bank or e-wallet may apply their own. Bank transfers may incur standard banking fees depending on your institution.

After approval, DANA, OVO, GoPay and QRIS withdrawals usually arrive within 5 to 15 minutes. Bank transfers may take 1 to 3 business days depending on the receiving bank. Players in Makassar and across Indonesia experience the same timelines.

You can request permanent account closure through account settings or by contacting support. We'll process any remaining balance as a withdrawal to your registered payment method. Closed accounts cannot be reopened, and all associated data is retained per legal requirements.

Where local law permits, you can access our full lobby — live tables, slots, sportsbook and fishing games. Access to specific games or markets depends on local law and your registered location. Contact support if a game appears unavailable to you.

Our Terms & Conditions Explained

How to Reach Us About Your Account

Live Chat

Email Support

Account Settings

How We Protect Your Terms Compliance

Identity Verification

Encrypted Transactions

Data Retention

Account Access Control

Dispute Resolution

Policy Updates

Terms & Conditions FAQ

01 What happens to my account if I don't log in for a long time?

02 Can I change my account details after registration?

03 What are the withdrawal limits under your terms?

04 Do you charge fees for deposits or withdrawals?

05 How long does it take for my withdrawal to arrive?

06 What if I want to close my account permanently?

07 Are there any game types I cannot play based on your terms?

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